We are excited to announce our latest updates for SolarWinds Service Desk! In this release, we are focused on giving teams more flexibility, control, and visibility in the way they work by modernizing task coordination, refining how sensitive data is protected, securing integration credentials, or simplifying asset discovery across your environment. See more details below:
A dedicated space for structured, multi-step work with Task Management v2
Plan Type: All Plans | Status: General Availability
Tasks have long helped teams handle follow-up work inside Service Desk. With Task Management V2, customers who want a more structured experience now have a dedicated task workspace and centralized index designed to support more complex, multi-step workflows.
Task Management V2 introduces a full task object page with clearer lifecycle management, task-specific comments with @mentions , time tracking, custom field support, and related-record visibility. Users can now manage their assigned work seamlessly without context-switching between screens, utilizing a centralized task index across assigned work. Managers will also gain stronger oversight and reporting across assignees, task states, and time spent, helping teams track work more effectively.
To begin using Task Management V2, an account owner can start a one-way migration from Setup > Account Summary. During the migration, the account will be temporarily unavailable, but inbound emails will be queued and processed once the migration is complete. Customers can migrate on their own between now and October 31, 2026 so you’ll have time to transition at a pace that works for you. After October 31, SolarWinds will begin migrating remaining accounts during scheduled regional maintenance windows. Customers using task APIs today should review the migration guidance and release documentation before migrating.
This migration is a prerequisite for upcoming project management capabilities we're releasing in the near future. More information to come throughout July. To learn more visit Task Management.
Note: An overview video is available to help users understand Task Management v2.
Fine-tune sensitive data protection with Granular Data Masking Controls
Plan Type: Advanced & Premier | Status: Labs
Data masking already helps customers protect sensitive information in Service Desk. This update adds more control by separating masking settings into four independent toggles, so administrators can choose the level of protection that fits their compliance requirements or operational needs.
Administrators can now manage separate masking controls for PII/PCI and PHI across two areas:
- Attachments
- System and custom-field inputs, including areas such as titles, descriptions, notes, and comments
On rollout, PII/PCI toggles will be enabled by default, and PHI toggles will appear disabled by default. For customers already relying on PHI masking, Service Desk will continue enforcing PHI masking in the background for a couple of weeks after this release, so teams have time to review and save their preferred settings before the UI selection fully governs enforcement. For more information, you can visit Data Masking in Labs.
Note: If you are using data masking, please review your settings and update them accordingly for your environment over the coming days.
Strengthen integration security with Credential Field Masking
Plan Type: All Plans | Status: General Availability
Service Desk credentials power important connections to external systems, and this release adds stronger protection for the sensitive values stored in those configurations. Previously, while only administrators could create and update credentials, those values remained visible in the UI to those with integration permissions. With this release, credentials are masked even from view in the UI, limiting unnecessary visibility to this data.
After a credential is saved, sensitive values are masked in the UI and are no longer visible through browser inspection. This applies across supported credential types and fields, including items such as passwords, tokens, SNMP community strings, private SSH keys, OAuth2 values, and authorization headers. The credentials remain available for backend integration use, while reducing unnecessary human visibility. For more information about this feature, see Credentials.
Expand asset visibility with the new All Assets Index
Plan Type: Essential, Advanced, & Premium | Status: Labs
For teams that want a broader view of their hardware estate, the new All Assets index adds a single place to view computers, mobile devices, network devices, printers, and custom asset types together. This unified index means faster searches, fewer clicks, and a cleaner way for technicians to discover and manage assets across the entire environment.
Located at the top of the Assets navigation, All Assets provides a consolidated index so teams can search and filter across asset types without moving between separate inventory sections. In this Labs release, filtering is focused on key fields such as asset type and status. When a user selects an asset, Service Desk routes them to that asset’s existing details experience. To get more details on All Assets index, visit All Assets in Labs.
Final Thoughts
We're excited for you to explore these new features. For a centralized guide on how to configure and use everything in this update, please check out the full release notes.
Office Hours Reminder: Do you have more questions about your Service Desk setup? You can join us for any of our upcoming office hours and get all your queries and questions answered.
To utilize office hours, first log into the customer portal. Then, navigate to the product trainers page and schedule time with Jelyn Perez or Rusty Durano where available.
If you have any questions, please leave a comment below. For more updates, visit our What We’re Working On (WWWO) post. Have a feature request? Upvote or submit your request here.
