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Community Posts

The most recent content from our members.

Community Posts

The most recent content from our members.

Recent Posts

Tasks V2 migration date extended to February 27, 2027
Based on feedback from our customers, we are moving the SolarWinds initiated Tasks V2 migration date from October 31, 2026, to February 27, 2027. From customer feedback, we heard that many teams need more time to prepare for the transition. In the meantime, we will continue to make improvements to Tasks V2. What this means…
June 30 SWSD Release: Task Management v2, Granular Data Masking, All Assets Index and More!
We are excited to announce our latest updates for SolarWinds Service Desk! In this release, we are focused on giving teams more flexibility, control, and visibility in the way they work by modernizing task coordination, refining how sensitive data is protected, securing integration credentials, or simplifying asset…
Upcoming: June 30th SolarWinds Service Desk Release
Hey everyone! We're starting something new; giving you a heads-up notice on upcoming releases so you have advanced visibility and time to prepare for what’s coming. Going forward, you can expect these preview posts a few days in advance of a SolarWinds Service Desk release, giving you a high-level overview…
Dashboard widget Tasks - My Team does not show open tasks for groups assigned to me
Hi, I am unsure if I am doing something wrong or dashboard widget not working as should. My role is Administrator and I belong to three groups. When I attempt to add a task widget to my dashboard I select My Team Tasks the widget is added but only shows technician in one group and nothing from to other two groups that have…
Reorder tasks related to Incident, Requests and Changes
Currently, there is no way to manually rearrange or reorder tasks attached to Incidents, Requests, and Changes based on personal criteria after the insertion. Tasks are listed with the most recently added at the top, which is not ideal when planning activities. It would be helpful to have the ability to move each task as…
Hide Groups from Tasks and or Group Assignment
It would be great to be able to Hide some of the groups from the Group Assignment dropdown as well as the Task Assignment drop down so we can filter what can be assigned to what to prevent human error.
IT Task Capacity planning
Dear community, The subject I wish to discuss is somewhat complex, but I believe it would be beneficial for the SWSD especially to enhance the Tasks module. Currently, in my opinion, the module does not deliver the best possible user experience and features. As an IT department with various sub-teams organized by a service…

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