The most recent content from our members.
We’re excited to announce the May 12th update for SolarWinds Service Desk. Whether you’re building more professional, departmentalized forms, fine-tuning SLA targeting, or giving your users the power to control exactly how they stay informed via notifications—this update is designed to reduce friction and raise the bar on…
Thank you to everyone who joined us for the Q1 2026 SolarWinds Service Desk Product Update! The energy and engagement in the chat was incredible. You submitted over 100 questions across our US & LATAM, EMEA, and APJ sessions. If you missed the live session or want to revisit anything we covered, you can watch the full…
Our latest SolarWinds Service Desk update is designed to empower ITSM teams to refine daily execution with more precision and improved communication clarity. This release delivers critical enhancements for managing data integrity, tightening security around approvals, and providing visual context for complex…
We're excited to bring you the latest release for SolarWinds Service Desk, which is designed to give ITSM teams their time back. By removing technical bottlenecks in identity management and breaking down data silos between departments and dev teams, we’re helping you shift more focus from managing tools to delivering…
We’re excited to officially release Phase 1 of the SolarWinds® Service Desk Sandbox. Let’s be real—making big changes in production can feel like a high-stakes thriller movie. Whether it’s a workflow tweak, a portal update, or a configuration experiment, the ‘Save’ button shouldn’t give you stage fright. Your sandbox gives…
Our latest SolarWinds Service Desk update is designed to empower ITSM teams to reduce manual overhead and innovate safely. This release delivers critical enhancements for managing data integrity and workflow execution across your organization. From the highly anticipated launch of Sandbox to the expansion of automations…
As we close out the year, we wanted to take a minute and look back at what has been a great year of progress for SolarWinds® Service Desk. If we had to summarize 2025 in two themes, they would be: driving operational efficiency and making AI actually useful for IT pros. From the expansion of SolarWinds AI to the UI…
It appears that machine lifecycles aren't updating consistently. EX: I purchase our firm’s computers through CDW, where the Discovery Agent is installed as part of our standard image. After installation, the warranty upgrades we purchase typically take a day or two to appear, so new devices initially show the default…
Hi all, One flavor of our change process is to have 2 levels of approval. So, a change can be "Waiting for Approval" in 2 different ways. I wanted to be able to quickly differentiate between waiting for level 1 and waiting for level 2. What I thought was the easiest and cleanest way to do it was to manipulate tags on the…
Hello, We have clients that are in different timezones than most of our support staff. We use service desk for support during work hours, however in some cases if there is a time zone difference we monitor for critical incidents via the mobile app on our off hours. There is no way to set a different ringtone on the phone…
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