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October 13 SWSD Release: Monday.com Built-in Process Integration
We’re excited to share a smaller, focused update for SolarWinds Service Desk. In this release, we’re introducing a built-in Monday.com Process Integration that helps teams connect Service Desk workflows with project and task tracking in Monday.com, without requiring a complex custom setup. Bring Monday.com actions directly…
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Upcoming: October 13 SolarWinds Service Desk Release
Hey everyone! We’re back with another SolarWinds Service Desk update. This is a preview post a few days in advance of the release, giving you a high-level overview of what's coming, with full release descriptions, release notes, detailed documentation, and support materials dropping on the actual release day. Here's what's…
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September 15 SWSD Release: Process Integrations, Microsoft Teams, Asset Checkout and More!
We are excited to announce our latest updates for SolarWinds Service Desk. In this release, we’re giving teams more flexibility in how they configure integrations, connect Service Desk to Microsoft Teams, and tailor index views to the work that matters most. It also adds clearer controls and visibility across the asset…
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August 11 SWSD Release: Selectable SLA Business Hours, Zoom and Entra ID Integrations and More!
We are excited to announce our latest updates for SolarWinds Service Desk. In this release, we’re helping teams model service commitments more accurately, bring collaboration tools into their workflows, expand identity-management automation, and protect ticket attachments from malware. We’re also delivering several quick…
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Upcoming: August 11th SolarWinds Service Desk Release
Hey everyone! We’re back with another SolarWinds Service Desk update. This is a preview post a few days in advance of the release, giving you a high-level overview of what's coming, with full release descriptions, release notes, detailed documentation, and support materials dropping on the actual release day. Here's what's…
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July 14 SWSD Release: Check-out/Check-in, Recurring SLA policies, Slack Process Integration, & more!
We are excited to announce our latest updates for SolarWinds Service Desk. In this release, we are focused on helping teams manage assets more clearly, enforce ongoing service commitments more effectively, build stronger workflow automations, and document ticket work faster. Whether you are tracking shared hardware,…
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June 30 SWSD Release: Task Management v2, Granular Data Masking, All Assets Index and More!
We are excited to announce our latest updates for SolarWinds Service Desk! In this release, we are focused on giving teams more flexibility, control, and visibility in the way they work by modernizing task coordination, refining how sensitive data is protected, securing integration credentials, or simplifying asset…
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Upcoming: July 14th SolarWinds Service Desk Release
Hey everyone! We’re back with another SolarWinds Service Desk. This is a preview post a few days in advance of the release, giving you a high-level overview of what's coming, with full release descriptions, release notes, detailed documentation, and support materials dropping on the actual release day. Here's what's…
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Feature Focus for SWSD: Setting Up the DocuSign Built-in Process Integration
The DocuSign Built-in Process Integration in SWSD is powerful. Getting it running requires a few steps across both DocuSign and SWSD. This guide walks through each one in detail. What this integration does: As a part of a runbook or workflow, SWSD can trigger six DocuSign actions directly from tickets (Send Template for…
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Upcoming: June 30th SolarWinds Service Desk Release
Hey everyone! We're starting something new; giving you a heads-up notice on upcoming releases so you have advanced visibility and time to prepare for what’s coming. Going forward, you can expect these preview posts a few days in advance of a SolarWinds Service Desk release, giving you a high-level overview…