The most recent content from our members.
Our company uses Samanage Solutions to document procedures, etc. Formatting the text seems to be somewhat limited. E.g., I am unable to find indentation in the built-in HTML editor. Buttons we can see are attached. No other options available. Please see the screenshot I attached. I would like to add buttons/functions that…
Hi Team, Creating this feature request on behalf of my client. They would like to a feature to ensure that approvers’ comments on approved or declined requests are automatically added to the ticket comments section, so that requesters—who cannot view workflow details—can still see the justification or feedback.
Hi Team, Creating this feature request on behalf of my client. Send automated reminder emails to approvers, including Approve and Decline action buttons for quicker response.
Hi Team, Creating this feature request on behalf of my client. They would like to ability to provide access modifying ticket attribute data, enabling more flexible and accurate ticket management.
Hi Team, Creating this feature request on behalf of my client. They are requesting a feature to implement a post-implementation survey for Change Requests to gather feedback that will help improve user experience and support quality.
Hi Team, Creating this feature request on behalf of my client. They would like to have approvers to be able to view the requestor’s change request under their “My Tasks” list, ensuring the approval action is easily accessible.
Hi Team, Creating this feature request on behalf of my client. They would like a feature where when two approvers are configured and the “Only one approver required” option is enabled, the workflow should proceed immediately after the first approver grants approval, without waiting for the second approver.
Hi Team, Creating this feature request on behalf of my client. They would like to enhance the email notifications sent to both the requester and the agent so that all approved and rejected items, including their associated attributes, are clearly listed in the service request email receipt.
Hi Team, As highlighted in the screenshot below, I would like to request role-based access controls for each ticket tab. Each tab should allow separate, customizable permission settings so access can be managed independently based on user roles. Creating this feature request on behalf of my client.
The ability to make the plans in change to be mandatory fields
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