The most recent content from our members.
The ability to make the plans in change to be mandatory fields
It’d be really helpful if there was an option for group response templates — something that could be shared with just a few users instead of everyone. Right now, we can only use global templates (for everyone) or personal ones, which means a small team of us has to either each make our own copies or clutter the global list…
We're excited to announce our latest release for SolarWinds Service Desk. This update is packed with new features and enhancements focused on three key themes: strengthening your incident escalation process, refining the agent assignment workflow, and giving you more granular control over your platform’s security. Let's…
It seems that I can't see the change categories field is there ay particular setting I need to turn on ?
Hi there - After doing some user testing with a screen reader, we noticed that there are some real flaws in the user portal of our SolarWinds service desk. For example, on the new ticket form, the attachment button doesn't have the correct label so it is described by the screen reader as 'button'. Additionally, the drop…
It’s time to take your service desk solution to the next level with automation rules. Built on the framework of simple rules, you can improve efficiency, refine standardized processes, and transform the way your organization runs. This THWACK© Livecast is all about how automation rules in SolarWinds© Service Desk can help…
I despise doing the same thing over, and over again. I loathe doing things manually when a computer can make the next logical decision. I’m filled with immense hatred when I’m forced to copy/paste the same thing on repeat, forever. Long story short: I prefer automation. If you’ve never met me, then consider this a good…
Don't miss the opportunity to take your service desk solution to the next level with automation rules. Built on the framework of simple rules, you can improve efficiency, refine standardized processes, and transform the way your organization runs. This THWACK© Livecast is all about how automation rules in…
As we ramp up for the first SolarWinds User Group of 2024, we’re pleased to share even more enhancements. SolarWinds Observability is designed with continuous improvement in mind, ensuring you always have access to the latest features and enhancements. The updates we provide are part of an ongoing effort to refine and…
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