When creating an automated rule, it's not possible to send an email to a commenter. This is necessary, for example, when someone adds a comment to a closed or resolved ticket and needs to be informed that their comment may remain unread.
yes, this, please!
Definitely would help
@choyrack We had the same issue as any ticket that is in status Resolved or Closed we do not reopen the ticket & sadly if someone who was CC'ed on the ticket posted a comment they were in the dark about the ticket being closed, as we could only send a notification if the requester of the ticket added a comment. Now that they have added the ability to use Process Integration in the Automation editor we have pivoted away from using Notifications to posting automated comments in the ticket its self. This adds the benefit of all communication being captured in the ticket its self but also allowing all CC'ed parties to see the response. Here is an example:
