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Hello everyone, I am attempting to create an easier method for our help desk analysts to post notifications using the task items within new incidents. We have different tasks for different ticket types, I would like to add a process item that posts an update/message to the incident when a task item has been completed.…
Good Day Every now and then our WHD instance stops sending Email Notifications (Via Gmail Accounts) and then when it is rebooted all the notifications are sent at once. Has anyone else got this error and if so have you managed to resolve the issue: " An error last occurred at 2021/05/03 8:21 pm while attempting to retrieve…
I was searching through to see if there is a feature where when an approval is approved/denied, an email is sent to notify the other members of that CAB that the request is fulfilled. Is there currently a way to set this? I see this has been requested a few years ago but not seeing any actions to if this is obtainable.
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