The most recent content from our members.
Let's add exceptions or conditional logic to the automation rule builder. I created a keyword automation rule to find any word in a ticket that says 'SAP' and assign it to a group. Problem is it is assigning things it should, ex some managers have SAP in their title in their email signature and it's giving false positives.…
Currently Date/Time fields and Attachment fields are not fully supported within Automation Rule conditions and actions. This limitation restricts organizations from implementing several business-critical automation scenarios and often requires manual intervention. This will allow Technicians to set automation based on…
Hi, I have been given a new role, and part of that is doing more automation within Solarwinds. I have a very crude knowledge of RegEx and have gotten some automations working, but I am wondering if anyone has any good learning modules for RegEx in general, and more specifically for how Solarwinds handles it. I want to make…
For ESM, We are interested in separating providers for the benefits that the separate databases provide, but we are not really interested in complicating the user experience to report an issue. The general idea is: A user gets a fairly generic menu of things to report, for instance “IT Service Issue,” “IT Development…
I'm trying to devise a way to trigger a process integration when a new approved solution is created within the service desk. I've accomplished this on changes by having the process integration fire off in the change process in our change catalog items, but I don't see a way to have a process integration trigger…
When creating an automated rule, it's not possible to send an email to a commenter. This is necessary, for example, when someone adds a comment to a closed or resolved ticket and needs to be informed that their comment may remain unread.
We have catalogue items that can cover multiple categories depending on how our Users log the request. I attempted to get Automation rules to automatically change the default category depending on certain fields but since the fields only exist in a catalogue item and not a Incident or a form, They were inaccessible. I've…
I've done some digging in the forum and I've seen a few folks prompting the ability to create/update/etc tasks via automation rules. This would be super nifty to be able to do, unless there is something I'm missing. Still new to the platform, so I wouldn't be surprised if I've skimmed over something.
There is currently a hard limitation that prevents automation rules from using custom date fields as conditions. It would be great if SWSD could support using a custom date field as part of its conditions.
This could be a little risky, but it would be nice to allow the merge function in automation rule actions.
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