Currently, incidents can only be deleted from the ticket queue/list view. There is no option to delete an incident while viewing the incident record itself.
This creates unnecessary friction in normal administrative workflows. In many cases, an incident is opened, reviewed, and determined to be:
- Created in error
- A duplicate of another ticket
- A test ticket
- An automation misfire
- A misrouted request
At that point, the administrator must:
- Exit the incident
- Return to a queue view
- Locate the incident again
- Delete it from the list
This is inefficient and unintuitive, especially for administrators performing cleanup tasks.
Requested Enhancement
Add a “Delete” option within the incident record page itself (ideally under the Actions menu), with:
- Permission-based visibility (Admin-only or role-controlled)
- Optional confirmation dialog
- Optional soft-delete / archive capability (if supported by backend)
Business Impact
- Reduces administrative overhead
- Improves workflow efficiency
- Aligns with UX standards seen in comparable SaaS platforms
- Reduces context switching during ticket cleanup
- Improves overall usability for power users and admins
This would be a small but meaningful usability improvement that streamlines incident lifecycle management.
