The most recent content from our members.
I know this will likely be met with a ton of resistance, but here me out. Overview: As IT teams increasingly rely on integrated tools to handle incident management and remote support, I propose a native integration between SolarWinds Service Desk (SWSD) and Splashtop. This would allow service agents to initiate secure,…
Today, devices discovered as network devices are categorized under a general Network Device type. While this works for generic infrastructure, it does not distinguish firewalls from other network devices such as routers, switches, or wireless controllers.
Currently, incidents can only be deleted from the ticket queue/list view. There is no option to delete an incident while viewing the incident record itself. This creates unnecessary friction in normal administrative workflows. In many cases, an incident is opened, reviewed, and determined to be: Created in error A…
Hello everyone, I am currently developing a bidirectional ticketing integration with SolarWinds Service Desk (SWSD) that supports full CRUD operations. For the configuration phase of this integration, I need to dynamically populate dropdowns with the available Ticket States and Ticket Priorities from a connected SWSD…
The ability to assign multiple Service Agents to a Service Request or Incident so that for example if there is a request submitted to Estates that includes IT needs that an Estates service agent and an IT agent to that ticket if you are using ESM
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