The most recent content from our members.
I know this will likely be met with a ton of resistance, but here me out. Overview: As IT teams increasingly rely on integrated tools to handle incident management and remote support, I propose a native integration between SolarWinds Service Desk (SWSD) and Splashtop. This would allow service agents to initiate secure,…
Currently, incidents can only be deleted from the ticket queue/list view. There is no option to delete an incident while viewing the incident record itself. This creates unnecessary friction in normal administrative workflows. In many cases, an incident is opened, reviewed, and determined to be: Created in error A…
It would be better if we able to write multiple keywords in the automation workflow condition so that single workflow should be use to perform multiple operations.
Hi Team, Creating this feature request on behalf of my client. They would like to enhance the email notifications sent to both the requester and the agent so that all approved and rejected items, including their associated attributes, are clearly listed in the service request email receipt.
customizable priority mapping between Solarwinds SAAS alert severity and SWSD incident priority.
If we have a saved filter for Incidents, it automatically shows new tickets created under that filter. However this is only applicable for NEW incidents. Incidents that are re-assigned is not prompting automatically. Still need to refresh the page to load the new incidents. Can we have this automatic prompt of…
Hi there, I'm currently working on improving the branding of our email notifications in SolarWinds. I've created a HTML layout that uses both normal HTML and SolarWinds system email variables. However, it appears that HTML customisation is not currently supported in the header, footer, or body sections of the templates.…
To have a built-in report that shows a ticket being reassigned from one group to another group/agent. For example: A ticket originally assigned to the Helpdesk group is reassigned by a Helpdesk agent to the Infrastructure group.Specifically, we’re looking to capture: Who reassigned the ticket The date and time of the…
Hello!! Submitting a feature request on the incident origin field – My team and I thought it would be very beneficial to see this field in the incident's hearer. As well as it would be nice to have the ability to adjust this field and have other selectable options within the incident origin selection. Also, having this at…
I would like to introduce the idea of having tickets which start as incidents but would need to be converted to a problem. I have seen this functionality in other tools like Pulseway, NinjaONE, and others. I want to request SWSD to add this functionality in. We currently have an application generating issues up to 4 times…
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