In SolarWinds Web Help Desk the Ticket Searching is robust allowing very granular queries
Example: Searching for Incidents that haven't received a Tech Note update in the Past 2 business days.
- Selecting the Date variables provides numerous filtering criteria and you can select numerous filtering Options
- To specify the range you can select specific number of Days, or search anywhere between Minutes to Years.
In SolarWinds Service Desk on the other hand, the Options are VERY LIMITING
Selecting a RANGE is VERY LIMITING, where you can only select a few pre-defined options, or a specific Date Range.
- In this example, you can only select specific Days and each time you run the query, you have to update the Date Range.
