The most recent content from our members.
I love using SWQL for modern dashboard, classic dashboard widgets, alerts & reports but i hate having to switch back and forth between SWQL Studio and SolarWinds. So this feature request is to bring SWQL Studio into SolarWinds Platform/ SWOSH. This is kind of do-able when building modern dashboards, so why not bring it in…
Could we have the option to move to the next ticket on our current default filter list. That is either the one before or after the current ticket that is currently open and being reviewed. I keep having to click on the back arrow to go back to the filter list and then selecting the next ticket. It's only a few seconds…
I just opened a ticket and while connected to My Customer Portal, the Settings > All Settings view loose the format because of the Title of the ticket don't wrap.
In the "agent" view, when looking at a ticket there is a "tasks" tab which allows me to see the tasks that are on that ticket. It would be nice if the user side showed tasks that are assigned to that user for that ticket. Our finance team often assigns tasks to people who are not fully licensed users. Whether it be a…
In SolarWinds Web Help Desk the Ticket Searching is robust allowing very granular queries Example: Searching for Incidents that haven't received a Tech Note update in the Past 2 business days. * Selecting the Date variables provides numerous filtering criteria and you can select numerous filtering Options * To specify the…
Hello there I am using Solarwinds latest version at a university and we use NCM and UDT and observality to monitor our network. I have created different views and access for varying sub teams so network sees and has full access and we have field engineers who can only see nodes and information for there assigned areas and…
The CMDB view in ServiceDesk needs a better view. We would like to be able to navigate all our CI through a menu, rather than setting up what is going to turn into 50+ different views and saving them individually. Creating all these views is going to end up being more cumbersome than useful. Ironically, the view that we…
When navigating Incident views, Changes views, Assets Views, there is a standard view screen style being used. I would like to suggest some improvements that could be made to all of these screens to improve usefulness and navigation. * When scrolling down a view screen, do not scroll the very top screen controls (for…
Currently, if there are unread comments on a ticket those comments will be marked as "read" if you hover over the preview button. (The blue speech bubble goes from blue - unread - to white - read.) However, if you click the preview button (which opens the side panel) instead of hovering, it does not mark the comments as…
It appears that there's no way to change the ViewID for a specific group, one can change the view layout for groups in general, but it affects the views for all of them. I opened up a ticket to make sure to see if there was a way of doing it, but it was concluded that the feature doesn't exist. it would be great to have…
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