Create a Automation Rule that adds in comment on ticket a requester created.

amir.tuladhar

Currently, in our automation rule, there is no option to add a comment In the action section. So it would be very useful to have an automation rule that allows to addition of a comment in a ticket if certain criteria are met which could lead to automated ticket closure for cases where the requester's request is satisfied just by adding a comment with details.

Devidpaul402

Creating an automation rule to add comments on tickets based on specified criteria would indeed streamline your workflow, especially for cases where the requester’s issue can be resolved with just a comment. Adding this feature would reduce the need for manual follow-up and potentially close tickets faster, improving efficiency.

If your automation platform doesn’t currently support adding a comment directly as an action, check if any updates or integrations (like Sprunki Mods) can extend functionality. Meanwhile, you might consider a workaround that leverages webhooks or custom scripts to post comments based on rule triggers, helping meet your automation needs until a direct action is available.