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Phase 2 Release of Transition to Amazon Simple Email Services (SES) As Phase 2 of the transition to Amazon Simple Email Services (SES) goes live, SolarWinds Service Desk is introducing enhanced email customization options for customers who authenticate their domains. This change improves email reliability, security, and…
I would like to have the ability to create automations for problem tickets. Example: * Incident Commander opens a problem ticket and selects an effected application from a custom form. Automation would update the problem priority and email users based of the application selected.
Currently, in our automation rule, there is no option to add a comment In the action section. So it would be very useful to have an automation rule that allows to addition of a comment in a ticket if certain criteria are met which could lead to automated ticket closure for cases where the requester's request is satisfied…
Hello I wanted to purpose an option to run automation rules within the action's menu or somewhere as the functionality can be a hit or miss with keywords. This may help with better understanding of the order of operation to rules as well having a grand option to run all rules somewhere at the top. Currently there is no…
When you created a contract and added Items type Asset to the contract and you later updated the Asset's name.... The assest name did not change in the contract. [View:https://ibb.co/7YWsprk:640:50] This is very important when you work with so many assest and it's not optimal update one by one in the contract.…
Currently it does not look like you can use "Is not" logic in the conditons for automations. This is quite limiting in allowing us to do what we need to do.
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