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Be able to create an on-call calendar in Solarwinds Service Desk and send alerts to the respective on-call person each week as a reminder. This will help any on call IT teams be able to keep everything in one place and receive reminders about who is on call.
Would like to see some sort of functionality added in the following manner, used for On-Call capabilities. Suggestion: IT Service Agent User level profiles able to set a schedule (Day/Time) fields for on-call designation in Settings tab above/below Out of Office area. Method: Perhaps something akin to how we can schedule…
Enhancement request - include a way to use an on-call schedule for contacts for alerts.
Feature that was in Alert Central but apparently lost when moved to Alert Manager web console.
It would really help to have a feature for configuring an on-call rotation and escalation so that the on-call person(s) will get the alerts according to pre-configured schedule. It should be able to assign different on-call person for groups of systems / departments, configure primary and back-up on call recipients and…
How do I configure alerts/actions to easily change SMS alerts from one user to another? I need a way to change who gets SMS alerts from ipMon based on who is on call for all monitors/groups.
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