Many of my users are requesting the ability to sort their tickets in different ways than are currently allowed onthe Portal page.
For example, adding the ability to sort by date can be helpful for end users. Ticket number is nice enough but when something was put in is also helpful, in some cases, more so than due date.
Department may also be a good field to sort so that non-IS managers, and IS, can determine where additional training may be needed by analyzing the issues that are being input into the system.
I am sure there are other cases for additional filtration but these two would be very helpful in our manufacturing environment.
