The most recent content from our members.
It would be great if the Organization landing page you had the ability to search 'Knowledge Articles' across all of the sub portals your user has access to via the "What can we help you with" search option like you can in the sub portals. This would prevent articles from having to exist in multiple portals if there are…
Requesting the ability to upload custom icons in the Portal Designer for greater flexibility in portal customization. In a demo video, we saw icons like a key and a shield that don’t appear in the current icon dropdown. Allowing custom uploads or expanding the icon library would help align the portal’s appearance with our…
The current options available to customize the portal are OK, but it would be nice if there were a larger pool of icons to select from, or provide the ability to upload your own. It would also be nice to have the option of making the card background on the widgets and tiles transparent. Sometimes an image or text would…
Better Widget Customizations The portal homepage does not allow the ability to upload custom icons or logos to the custom tile buttons. The icons available are extremely limited, outdated and not consistent with today's diverse array of icons available. Also, we would like to use logos for our business where we manage…
It would be helpful to have visibility into what users are searching for in the Service Desk Portal. Being able to see user search terms could provide valuable insight into what users are trying to find or need help with. This information could guide the creation of new Solution Articles, highlight areas where existing…
This seem be similar to a previous question I asked about the desktop health score vs. the portal health score, but it's really only about the portal behavior. The SQL Sentry Portal Health documentation says in the Overview The Health Score (shown above) is calculated by incorporating open alerts and their associated…
Is there a way to have a text area display more than 2 lines when requesting a ticket? I would like to make it so a user does not have to scroll or expand the text area to read the dialog.
Currently, duplicate computer names can exist if a machine was reimaged without the machine first being removed from DRE before the reimage. If the machine is added back to DRE after the reimage, you will see two instances of the same computer name in DRE. Haviing a report to show these would be helpful.
As of today, the SQL Sentry Portal requires Windows Authentication to log in. This causes 401 errors in mobile phones and browsers that don't support the browser logon prompt. Would it be possible to implement Form-Based Authentication instead, which should work on all devices and browsers?
The SQLSentry table "PerformanceAnalysisWaitTypeCategory" contains a column called "RGBColor" which is used by the SQL Sentry Windows Client when displaying the SQL Waits chart in the performance analysis dashboard. Unfortunately, these colors are not being used by the web Portal in its own dashboard. This makes it very…
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