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Wasn't sure where to put this idea but it would be nice if you could create a group of module licenses if you have multiple SolarWinds instances.
Is there a way to have a custom satisfaction survey results display within an incident like the default satisfaction survey does? Or are you only able to see the results from the incidents index? (Attached screenshot is from the default survey)
Can you please guide us where we can get the attached table for customer usage that represent the below graph.
Many of my users are requesting the ability to sort their tickets in different ways than are currently allowed onthe Portal page. For example, adding the ability to sort by date can be helpful for end users. Ticket number is nice enough but when something was put in is also helpful, in some cases, more so than due date.…
Do you often get complaints from customers about the amount of time it takes to reach a support technician? What steps have you tried to overcome this issue? * Round-the-clock customer service * More technicians * Automation of customer service operations using a help desk or a ticketing tool. You can improve the…
With converged infrastructure and increasingly sophisticated network fabrics, your environment relies on high performance connectivity to get work done. So when complex, end-to-end problems hit, you need proven and integrated techniques to quickly diagnose the root causes. Join Francois Caron, Director of Product…
I attended the 2018 American SAP User Group (aka ASUG) SAPPHIRE NOW conference in Orlando this past week. This was the largest conference ever in its 25+ year history with over 21,000 SAP customers attending. Throw in SAP employees, vendors, exhibitors, and so forth, the overall attendance exceeded 30,000. What an amazing…
We allow customers access to SW to view their nodes, networks and/or NetFlow data based on their services. The issue is that the restrictions to the node or group of nodes for the account does not block the customer view all alerts within the SW instance. This provides them not only information about our network but also…
The need and quality of your product brings your customers through the door, but it’s your customer service that keeps them coming back. Your customers’ experience with your post-transaction service and support is a big contributor to your organization’s ability to gain customer confidence and loyalty. Ideally, you want…
I would like to send a survey which includes a list of the assets assigned to a user. Are there any tags written in that would allow me to populate the "my assets" feature into a survey question? I'm specifically trying to send out a message to the user that reminds them of the assets they have assigned to him. A feature…
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