Auto resolve an request after the approval denial

fusiont

Hello Dear SWSD Administrators,

I want to create an automation rule to resolve a service request (Ticket) 4 hours after the approval denied. 

I tried to find in the time based condition but I cannot get to it. 

I have currently set a condition but it does not seem to be working. 

Any ideas or tips and tricks are appreciated.

 

DKessinger

Just curious, why wouldn't you just have it auto close upon denial within the process of the ticket?  I'm assuming that maybe you aren't using a Service Catalog for this scenario?  Below is a quick snip of one of our forms that requires approval and closes immediately upon denial.