The most recent content from our members.
We had a great ask in the chat during our ITSM Customer Session at SolarWinds day, sparking the question: What are some learnings or best practices in terms of service catalog structure or knowledge base standardization that different teams have implemented in their own organizations? Some thoughts from the session:…
Ideal scenario: User submits a request to borrow a laptop for an upcoming meeting. We have several laptops dedicated as loaners; these laptops are domain-joined and are auto-discovered by the SWSD agent. When user selects laptop for the loaner device, populate a field for only IT to see where we select from a dropdown of…
Hello Dear SWSD Administrators, I want to create an automation rule to resolve a service request (Ticket) 4 hours after the approval denied. I tried to find in the time based condition but I cannot get to it. I have currently set a condition but it does not seem to be working. Any ideas or tips and tricks are appreciated.
I have a service requests that asks the user to provide some information in custom fields along with "Site" from a dropdown list and "Department" from a dropdown list. Once the request is submitted it will also create another incident filled with variables the user provided. I'm trying to have the newly generated incident…
So, I just converted to ESM, which is great. I think my Service Request Forms are broken, why is there so much white space? I would like to know how to edit this so it looks more like a form on the page and not a white space with some stuff on the right.
Hello, I and trying to understand how I would be able to assign an owner to a newly created "Other Asset" through Process Integration. I know that you assign the owner by using the {{requester_email}} and {{user-var.email}}. But sometimes the person who is submitting the request isn't the same person who is going to be the…
When we are converting an incident to a service request, I would think it makes sense for the same dynamic form logic to be used in the form displayed to do the conversion. As things stand right now, ALL the fields are displayed, and none of the logic I built to make fields required, etc, are being used. Is there a reason…
I understand how to schedule a service request for the future manually, but in this case I'm trying to automate the creation of a future service request (currently using the api, unless there is a better way). Here's the scenario User completes a specific service request for access to a system. In this form, the user can…
Hi team, I have been creating and playing with Service Catalog Items since over a month and found that on the Portal End (User Side) the interface looks very cramped up. The entire page is left blank unless text is added, but from a Form perspective, everything is pushed against the right column. The new update which…
We have various teams that all have various credentials and certificates and API keys and such that they are responsible for that need to be rotated, renewed, recreated, etc. on a regular basis - annually, every two years, 90 days, etc. We are looking to create a central system where we can track all this that can assign…
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