I was wondering if SWSD has the option to attach the original email to the ticket it creates from an incoming email.
Sometimes there are useful details in the email trail that SWSD strips and we were hoping to have the original email that created the ticket as either an attachment to the auto-created ticket; or add to a private note of the auto-created ticket.
e.g. client sends an email to SWSD mailbox, SWSD automatically creates the ticket, downloads the .eml/.msg and attaches to the same ticket, as well as attachments included in the email.
