The most recent content from our members.
I would like it if there were more states available when we are taking service calls and manually making the incidents. Right now only "New" and "Closed" are available to choose.
I was wondering if SWSD has the option to attach the original email to the ticket it creates from an incoming email. Sometimes there are useful details in the email trail that SWSD strips and we were hoping to have the original email that created the ticket as either an attachment to the auto-created ticket; or add to a…
Me and my team often close a ticket before its even created because we already resolved the issue. However, we found out doing this is messing with certain reports. One report says our average time to close is 7 days which is not true at all. We would still like to close tickets immediately instead of having to…
This happens to me quite often. When creating a new ticket, see below. I need to fix something so I press backspace and it goes to the last page I was working on. Meaning I lose that entire ticket. This could be avoided if you add a popup, like "you have unsaved data, are you sure?" then yes or no. Please, please add this…
It looks like you're new here. Sign in or register to get started.