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Has anyone actually been able to make the new "Line Item Header" field appear that's been advertised in the release documentation for 12.8.5?…
I have created a setup in Web Help Desk to create a series of tickets each month for Windows updates and would like to use variables in the subject and or request of each ticket, specifically, I would like the MONTH the ticket was created in the "Subject" and/or "Request" field. (please see below)
Example: I make 8 templates. Request Type A: I want all 8 templates to show. * Only the first 7 created will show. Request Type B: I want 4 templates to show, with one being the 8th template I created. * Only the "first" 3 will show. The last made template (the 8th) will not show.
Hello all I'm trying to automate some tasks and there is one action rule that I keep having issues with when paired with a Quick Ticket. I want to use a quick ticket for termination that generates 1 or 2 child tickets depending on what Custom Fields are selected. There is one field that is always selected and a second one…
With Google's transition from less secure apps to OAuth on March 14th 2025, Gmail authentication seems to be failing. Transition from less secure apps to OAuth - Google Workspace Admin Help The WHD Guide mentions setting up an incoming email account with OAuth but no way to configure the outgoing account. I wanted to see…
We are working with the WHD API to integrate with some other processes via a web-based form. Calling the api leads to CORS errors. I have found a way around this by changing the web.xml file here.... Program Files\WebHelpDesk\bin\webapps\helpdesk\WEB-INF ...and adding this (testing): <filter>…
Hi All, Attempting to send an email from WHD, it errors with: Could not send e-mail to user <user@email> due to the following error: Graph API email send failed: {"error":{"code":"ErrorAccessDenied","message":"Access is denied. Check credentials and try again."}} Can someone please help with this I have added my internal…
I've looked and maybe just not had good luck in finding it, but does anyone know if there's an SQL Stored Procedure or Function that comes with Web Help Desk that can be used to initiate the merging of tickets in the dbo.Job_Ticket table like what can be done using the "Ticket Merge Feature" that is visible in the GUI…
Just upgraded to 12.8.5 and can longer create new clients by email. Option to do so is enabled (See images below), attempted to toggle the option to no but auto corrected back to yes. Tested with multiple email accounts. Working with @jholzhey_bu
hello I am installing the Observability Advanced for Enterprise - Subscription Lab License Attach (Solarwinds-OOAE-2025.1.0-OfflineInstaller) to perform my labs, in the installation process it reaches 86.3% and does not advance, please some suggestion
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