Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials
Store

Clean install 12.8.5

Hi All,

Attempting to send an email from WHD, it errors with:

Could not send e-mail to user <user@email>
due to the following error:

Graph API email send failed: {"error":{"code":"ErrorAccessDenied","message":"Access is denied. Check credentials and try again."}}

Can someone please help with this

I have added my internal IP range to whd.conf

PRIVILEGED_NETWORKS=10.1.1.*,10.1.2.255/16

Regards & thanks

Ralph

Find more posts tagged with

Accepted answers

All comments

pabely

This is to do with your Outbound Mail configuration, I assume you are wanting to use O365 for this?

Avadhut.Deshpande

Hi Ralph,It appears that the incorrect kind of API permission is the cause of the problem. Would you kindly verify that the Application type Mail. send should be the API permission

HLC-helpdesk

Apologies, If forgot to mention it's O365 outbound email

Inbound email is being accepted & processed same as previous builds

Outgoing emails are 'Authorized' etc.

It worked fine on the previous build.

HLC-helpdesk

Hi Avadhut. Interestingly it worked fine on the previous build. It's only since upgrading to 12.8.5 this has started.

Outgoing Mail Accounts (in WHD) is "Authorized" with Exchange/O365

There is nothing in the release notes for 12.8.5 mentioning changes to O365 connectivity

I have not made any changes other than updating

pabely

Did you run the migrate.bat as the encrypted details for the O365 connection would be changed?

HLC-helpdesk

migrate.bat??? thank you. Didn't know about that previously.

So I ran migrate.bat (as administrator) &....
C:\WebHelpDesk>migrate
The system cannot find the path specified.

I've installed to WHD C:\WebHelpDesk