Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials
Store

Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
Newsroom
Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

Error when importing asset template
After successfully uploading the POs I received the below error importing their associate assets , I suspect it happened because I imported 10,000 in one go but I don't really know. java.lang.IllegalStateException: Cannot obtain globalId for an object which is not registered in any editingContext, object: pk = null…
IT Managers report
Hello, I am looking to create a report that I could get each morning that shows open tickets for all the techs that are either open, part on order, or waiting on user. After several attempts and creating such a report, I am no close than I was when I started. Does anyone have an idea on how I could create such a report?…
Forgot Password Not Working - WHD
Hello World, I have successfully installed WHD 12.7.4 - Build #12.7.4.85 on my Windows 12 server. The only issue I am having is when I click on forgot password. It will take me to the webpage but the fields to change the password are not being displayed. I've tried everything from rebooting the server, to disabling A/V to…
Is there a way to have a file be sent to a client's email address once they send a ticket?
Hi there, I'm currently doing some research on a potential new feature for a request type in my company. We would like to be able to have a file be sent out to a client as soon as they submit a ticket for a certain request type. This file being sent out would reduce the amount of work that the client has to do, thus…
Is it possible to Merge two or more WHD databases into a single instance?
We curerntly have 3 entities that will be merging, each with their own instance of WHD. Is it possible to merge the data from these instances? Are there any tools available or would our best bet be to create a new instance and start from scratch whilst importing some of the data categories (such as Locations, Clients,…
WHD not working.
When I am trying to access WHD I am getting the following error : An error occurred while handling request /helpdesk/WebObjects/Helpdesk.woa/ra/configuration/initialGSWValues: Please contact administrator. Please anyone help me in troubleshooting this issue.
Request Detail blank when Orion alert creates a ticket
Hello! I've been running into a problem lately with some of the alerts I am creating. For the most part the tickets are created just fine, and have all the information, but I have a few alerts that create a ticket without a request detail. This causes some glitchiness that we have to work around; we can't save the ticket…
Changing Request Detail wording to say Functional Details on Ticket Submission page
Is there a way to change the header Request Detail to say Functional Details instead?
Add multiple techs to 1 ticket
Is there a way to add more than 1 tech to a single ticket? I'm not seeing it anywhere.
Adding more than one TECH to a ticket
How do we add more than one TECH to an assigned ticket? Regards, Ed Hunt