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Unable to remove ticket locks for tech xxxxx in WHD logs

I'm getting the following errors in our WHD logs:

ERROR [2019-01-25 10:45:57]<http-bio-8443-exec-721> Unable to remove ticket locks for tech xxxxx xxxxx at time of log
out.
er.extensions.eof.ERXDatabaseContextDelegate$ObjectNotAvailableException: No com.macsdesign.whd.ActiveSession found with globalID: <ActiveSession: [id: '287480'] >
at er.extensions.eof.ERXDatabaseContextDelegate.databaseContextFailedToFetchObject(ERXDatabaseContextDelegate.java:339
)

Also and not sure if it's related these too:

WARN [2019-01-25 10:48:22]<http-bio-8443-exec-847> Unlocking context that wasn't unlocked in RR-Loop!: er.extensions.eof.ERXEC@61e17bcd
WARN [2019-01-25 10:48:22]<http-bio-8443-exec-847> Unlocking context that wasn't unlocked in RR-Loop!: er.extensions.eof.ERXEC@1e1906d9

i've looked at this post although not quite the same error, I've tried changing the "being edited in an another session" from "Warn" to "Allow" which hasn't improved matters.
https://support.solarwinds.com/Success_Center/Web_Help_Desk_(WHD)/Knowledgebase_Articles/WHD_error_Unable_to_obtain_lock_for_Ticket

Anyone come across these before, need I worry and is there a solution?

running 12.5.2 - Build #12.5.2.84-WHD-3145

thanks
Chris

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bshopp

I would recommend a support ticket to investigate deeper.

crevard

Did you work out what this was Percy? I just got the same thing importing 10,000 assets. I reckon it must have gotten overwhelmed !

" java.lang.IllegalStateException: Cannot obtain globalId for an object which is not registered in any editingContext, object: pk = null assetNumber = 21582 assetId = null ec = null, databaseContext: com.macsdesign.util.MDSDatabaseContext@7aef3f7f, object's editingContext: null, databaseContext's active editingContext: er.extensions.eof.ERXEC@33c140f8"

percyplant

Upgraded WHD resolved that one. Does your import fail?

crevard

Yeah it seems to fail with this error "java.lang.IllegalStateException: Cannot obtain globalId for an object which is not registered in any editingContext, object: pk = null assetNumber = 21697 assetId = null ec = null, databaseContext: com.macsdesign.util.MDSDatabaseContext@655764a, object's editingContext: null, databaseContext's active editingContext: er.extensions.eof.ERXEC@59c7701" Thing is there is no asset number: "21697" in the system.. I'll try an upgrade I guess.