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Forgot Password Not Working - WHD

Hello World,

I have successfully installed WHD 12.7.4 - Build #12.7.4.85 on my Windows 12 server.

The only issue I am having is when I click on forgot password. It will take me to the webpage but the fields to change the password are not being displayed. I've tried everything from rebooting the server, to disabling A/V to reinstalling. Am I missing something here? I also tried locally using 127.0.0.1 with multiple browsers and still the same issue.

Thanks for all responses.

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All comments

percyplant

best contact SW with a support call about this one

leos

I believe reset password does not work for AD linked accounts (Clients and techs), only for outside created Clients. There is an option to hide that option from the Client screen.

bobbydigital

none of the accounts are linked to AD. I'm going to try a previous version that was working and see if that fixes the issue.

j_a_catlin

Password reset not working should be addressed in hotfix1 for 12.7.4

I would suggest doing all 4 of the hotfixes if you are going to stay in 12.7.4 or install 12.7.5 with HF1. Since you are not using LDAP/AD you could get away with 12.7.5 without hotfix 1. That hotfix addresses an issue with not being able to connect to LDAP.

bobbydigital

quick question. is the free version not on 12.7.5? I installed the evaluation version and everything is working. Does the free version not work well on windows 2012 server?

j_a_catlin

Sorry, I am not familiar with where SolarWinds is release-wise with the free version of WHD or the TOS on hotfixes being provided for them. The password reset issue definitely was an initial release bug of WHD 12.7.4.

bobbydigital

Thank you all for the responses. Last question. Does the evaluation version turn into the free version after the expiration date?