Get the latest news about SolarWinds Web Help Desk (WHD)
Friday, we updated our WHD installation to 12.7.7. Since then, WHD has been extremely slow. After logging in, the ticket list took nearly a minute to load. Clicking a ticket to edit took a full 2 minutes. Saving a ticket loads down to the Details section almost immediately, but the rest of the screen doesn't load for a…
I need to be able to limit the number of simultaneous sessions to the web server (tomcat) on WHD. I've tried a couple of different context.xml files, but nothing is really working.
I need to delete 200+ departments since our org changed a naming scheme. These get populated through LDAP so I could really just delete ALL of them and re-sync if that is easier. Any advice other than one-by-one?
Because the WHD reporting tool is so lacking in customization and functionality, I want to connect to our database with a report writer. Our WHD implementation uses the embedded PostrgreSQL database, and I'd like to connect to it with Tableau. What would our database name be? I don't see where we would have the option to…
In this article I have described how to identify/troubleshoot the WHD incoming mail First check if the E-mail account ID icon is green or red. If there is an issue in the connection to the email account icon will be red. Click on the problematic email ID and check if all the configurations are correct.…
I am looking for a way to create a data source in Excel that connects to the WHD database on our server so I can pull in specific data and add my custom fields. Is anyone aware of a way to do this? We are a SQL Server shop and I have no experience with PostgreSQL, so looking for some guidance.
When configuring the server options per the document, portecle.bat will not run and will not open a new window so I can create a new Keystore. I have stopped my antivirus s/w, turned off UAC and enabled pop-ups all to no avail. Tech support now tells me that they can not longer assist me since portecle is a "Third Party"…
My company recently switched over to the SolarWinds Service Desk and find that it's working great so far aside from a few hiccups here and there. One issue that we're still dealing with is all of our service desk technicians can only assign tickets to themselves (Me) as that is the only thing they see when they drop down…
Hellothe connection outside is very slow when I put whd in https.In httpdefault port> 80url default> 8081is very fastin https#default porthttps port 443#url defaulturl https 8443delay 3 minutes for connection outside (wan)thanx
Does anyone have an example of what an Asset custom field qualifier for the WHD REST API would look like ?
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