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Cannot get portecle.bat to work on WHD 12.7.6. Will not display anything.

When configuring the server options per the document, portecle.bat will not run and will not open a new window so I can create a new Keystore. I have stopped my antivirus s/w, turned off UAC and enabled pop-ups all to no avail. Tech support now tells me that they can not longer assist me since portecle is a "Third Party" software package and is not supported by SolarWinds. Need this operational ASAP. Running on a virtual server with more than enough resources.

Thank you,

Richard

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percyplant

Is your installation of the WHD not on the c: drive

Here is my edited version of the .bat file where WHD installed on e: drive

@echo off

:: Get the short filename of the directory containing this file (WHD_HOME)
pushd "E:\Program Files\WebHelpDesk"
set WHD_HOME=.

set JAVA="%WHD_HOME%\bin\jre\bin\java.exe"

wscript %WHD_HOME%\bin\invis.vbs "%JAVA% -cp %WHD_HOME%\bin\Portecle.jar;%WHD_HOME%\bin\bcprov.jar net.sf.portecle.FPortecle"

pabely

You should be able to run it directly from the following folder C:\Program Files\WebHelpDesk\bin\portecle-1.11