Get the latest news about SolarWinds Web Help Desk (WHD)
We received the following Web Help Desk error. I don't know if this is an error, a license, or a system problem.
Hello Guy,With the following message, we are experiencing AUTHENTICATION errors on the web help desk SolarWinds. I don't know if this is an error, a license, or a system problem.
Hello, We use WHD to track tickets through a workflow process that often involves back-and-forth discussion between Tech and Client. We use the LDAP Department to group clients by Department and have configured department specific Client Admins to allow some users (senior executives within the departments) to view all the…
I can't seem to find any clear guidance on how to convert/migrate my database from MySQL 6.0 on a Mac to Microsoft SQL Server 2019 on a Windows Server 2019. Any ideas?
Tech is unable to see any new tickets in the group tickets when she clicks on the group ticket. It is visible after assigning it to a tech. We have noticed the following * There is no notification in the group tickets that she has received new tickets. However, those new tickets are notified via email. * The newly created…
Our error logs are full of Warnings including: "The definition of custom field "AP Internal" is hidden for ticket 255386, but the field currently has a value. Skipping the deletion... " This is a custom field that doesn't get populated at ticket creation but is populated by our Techs in certain circumstances. Thank you…
Users, both Clients and Techs, are being intermittently dropped from the application. It appears to effect everybody but not at the same time. We have approximately 60 techs working tickets at any given time and a considerable amount of customization. Behind the scenes we have custom scripts and SQL the runs hourly…
If someone includes the WebHD email in a general email with others, it will create a new ticket. But when anyone on the email reply all to the original person (which will include the WebHD email as well), it creates a new ticket each time. I've looked at email options in WebHD and tested and cannot figure out if there is a…
is it possible to mass delete old attachments from your WHD environment? Either from the User Interface or DB? Regards
I am trying to switch over to OAUTH access to our email accounts but it appears SolarWinds has not programmed this feature correctly to take Admin Consent requests into account. When I try to authorize an OAUTH request, the user account we want to use is presented with the justification screen (as they should). However it…
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