What does the WARNING "The definition of custom field "CustomOne" is hidden for ticket 255386, but the field currently has a value. Skipping the deletion... " mean?

Peter_2022

Our error logs are full of Warnings including:

"The definition of custom field "AP Internal" is hidden for ticket 255386, but the field currently has a value. Skipping the deletion... "

This is a custom field that doesn't get populated at ticket creation but is populated by our Techs in certain circumstances.

Thank you

Peter

percyplant

That sounds like a ticket has been moved to different request type that doesn't have the custom field  therefore normally custom fields are removed unless they have a value. Look in the history of the ticket for what happened to the ticket around that time.

There is setup option to purge the contents of custom fields on change, but that is global. Check the manual if you need to do this, depending if you need custom fields inherited from one request type to another.