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Hey everyone. We are a long time user of Web Help Desk and wanted to get a look at Nextgen before deploying it so I stood up another server and was going to look it there. I installed it, but it looks the same. Did I miss something? I thought this would have the new interface on it. Do I have to enable it? Just wondering…
Why are there 2 different versions of very different size for the new installer? Did I miss something? Last thing I want to do is re-run an entire upgrade process. Which is the correct installer?
Any idea when firefox will be able to load helpdesk again? Its been years…. and the current version on RHEL still does not work properly.
We’re hosting a live Web Help Desk Product Update on February 26, 2026, and the product team will be walking through the latest release and what’s ahead for the platform. In this session, we’ll cover: The January release and new modern UI Recent enhancements across Web Help Desk A preview of the 2026 roadmap and upcoming…
Created an Action Rule under the Processes, then went into Action tab and Send E-Mail however do not see an option to add the content of the ticket into an email message. Any feedback would be greatly appreciated. Thanks.
The longstanding system requirements (even the latest) still mention macOS 12.x (Montery) as the latest supported macOS, but that version went unsupported by Apple in September 2024, over a year ago. However, I was heartened by the release notes for WHD 2026.1 where it says that NextGen WHD is "Not supported for Sonoma,…
I see on today's update that the NextGen framework is available. I would like to see more documentation on it, but my Google-fu is failing me. We are using SAML, so I can't upgrade to it just yet. Any idea on a timeframe for that availability?
We are thrilled to announce a transformative update to SolarWinds® Web Help Desk. This release marks a significant milestone in our commitment to the product, delivering a modern experience designed to streamline your IT operations while laying the groundwork for rapid future innovation. This is more than just a…
I can no longer edit 'bulk action's on assets. The button is greyed out, both for ones I have created and shared and ones I created but did not share. I cannot find any permissions that seem to pertain to this and we have'nt ran updates since this last worked.
I am facing an issue with one of my old Outlook data files. The PST file was created years ago in an older Outlook version, and I recently found out that it is in ANSI format, which has a size limitation of 2 GB. Now I want to migrate all my emails, contacts, and other items into a Unicode PST file so I can continue using…
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