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SolarWinds Service Desk (SWSD)

SolarWinds Service Desk (SWSD) Feature Requests
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Recent Discussions

How to send Intelligent Map Zoom in via email
Hello, I created a report to send me the Intelligent Maps I have created via email, but the PDF images are too small. Is there a way to send the Zoom in option?
Need to check fesability on Host based monitoring
Recently i faced one issue, windows servers is pinging with ip address but not with hostname, is there any way to set an alert if server is not reachable from hostname then it will trigger an alert
Scheduling Weekly Tasks in SWSD
Hi Everyone, The Web Help Desk currently offers user the ability to schedule weekly tasks and auto create tickets to fulfil those tasks. I am unable to find a similar capability in the SW Service Desk. I have tried the Service Catalog option and also Change Catalog to test a few scenarios but was unable to replicate the…
Monitor the url using curl
i need to monitor the url using curl and need an output The key word in the output is "301 Moved Permanently".
How to fetch additional hardware details related to mobile devices
I'm looking for an API endpoint that can provide detailed mobile device properties such as: * Network information * OS build version * Device name * Storage capacity The current endpoint /mobiles.json doesn't return these properties. Is there another API endpoint available that provides this more detailed device…
How can we avoid multiple tickets being created for hourly server alerts sent to support@****.samanage.com?
Our server alerts send an email to support@****.samanage.com, creating a ticket each time. The problem is that once there is an issue with a server, it tries every hour to run the job. This leads to a ticket being opened every hour until the issue is resolved on the server. Is there a way to have subsequent alerts…
BUG: Dashboard not live updating when utilizing the full screen mode button
Whenever I put my dashboard into full screen mode, it will not live-update. Only work around I can come up with is using my browser's full screen function (F11) which isn't ideal since it doesn't hide the side menu and utilizes my monitors resolution rather than expanding or fitting to screen. The integrated full-screen…
Change assignee to Not Set when creating an Incident via Email
Whenever somebody emails in to our helpdesk, it'll immediately assign to myself instead of being set to "Not Set" as I would like it to so everybody can be notified a ticket was submitted via email.
Asset ID's for reinstalls on computers
How do you handle the Asset ID's for when you have to reinstall a computer. The asset tag goes to the device so it needs to maintain the same ID number however the system will not let me duplicate the Asset ID even if i mark the device as Disposed or Lost.
How to clear Configuration Items?
Deleted everything from our asset management portal, but for some reason they are still showing up when I go to create a ticket and go to under Related items, go to Configuration items, and they are still there. How do I clear these out? We are cloud-based.