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We had a great ask in the chat during our ITSM Customer Session at SolarWinds day, sparking the question: What are some learnings or best practices in terms of service catalog structure or knowledge base standardization that different teams have implemented in their own organizations? Some thoughts from the session:…
Are survey responses supposed to trigger out of office responses? I don't recall this being a thing until recently, but when someone has their out of office up in solarwinds and the user fills out a survey, it triggers the out of office reassignment back to their group. I included a couple of example below from today. I'm…
While I already know how to Export a table of Incidents as a CSV, I want to be able to include Comments with them. My reason for doing so is because I want to analyze the documented steps of diagnosis and troubleshooting done on our tickets, and so much of that info is (for better or worse) only extensively covered in our…
Hello Community, I am using SolarWinds Service Desk Premier free trial License. I have installed Discovery Agent on my End user devices and users devices are showing under ASSETS -> Computers. But now, I want to access and discover Network Devices (routers, switches, firewalls, network printers etc.) using Discovery…
We've recently migrated to the ESM platform and in initial testing I've realized that a ticket in the state of Forwarded from one provider to another still shows as an Active ticket in the original provider. Shouldn't a Forwarded state be considered a Closed ticket since it is no longer open under that provider? I could…
This would help enforce "follow-ups" when an incident is pending someone else. Assuming a could create a new custom field and do this, but was hoping to use some of the out of the box fields if possible.
Hi there, I'm currently working on improving the branding of our email notifications in SolarWinds. I've created a HTML layout that uses both normal HTML and SolarWinds system email variables. However, it appears that HTML customisation is not currently supported in the header, footer, or body sections of the templates.…
I have created a resolution form and set it to be available when the state changes to closed but the fields won't show unless they are mandatory
We’re back with your quarterly dose of all things SolarWinds® Service Desk. In this live session, our product team will walk through the latest features released since our last update, including 360 Reports, and highlight some of the most requested enhancements—like the launch of Dark Mode. You’ll also get a preview of…
Hi, I need some help We've done the set up as instructed here (Intune configuration) but I'm unable to enable the integration. In the instructions it says i should have gotten a pop up to input credentials but that never happened.
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