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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

Ticket numbering in Web Help Desk
Is it possible to add a prefix to Incidents and Changes? For example, I'd like all Incidents to start with INCXXXX and all Changes to start with CRXXXXX. If so, where is this done. Thanks
How to I customise New Ticket View.??
How to I customise New Ticket View.?? When I click on "New ticket" takes me to the below page where the client info or the client details page appears, next is asset info (Which I have disabled) and then is the ticket details tab.. I want to bring the ticket details to the front and put the client info to the back.…
Refresh keeps going disabled
The refresh i have it set to 5 mins but it constantly goes to disabled, how come? Version 12.1.0
Bug of Group Tickets function??
Dear Friends, We have the trouble about "Group Tickets" Default data extract condition was set Ticket status "Open". But some ticket has not been showed in this result even if ticket status is "Open". Have you every experienced like this same situation? Is there something wrong set of "Ticket - Status Types or options"?…
Sending email form help desk..
Dear All, we have installed Webhelp desk single tech free version...we could not able to send notification email...getting below error. please help us to resolve. The ticket was deleted successfully. Could not send e-mail to Helpdesk IT Rinac <admin@rinac.com> due to the following error: 530 5.7.0 Must issue a STARTTLS…
Web Help Desk 12.7.2 Release Candidate 2 Now Available In the Customer Portal
WHD 12.7.2 RC2 should now be available in the customer portal for those with active maintenance. If you are unable to find or access, please let me know. Reminder, RC's are fully supported by our support organization and in production deployments.
Web Help Desk CSS Styles
I am looking for a baseline CSS stylesheet that I can use and customize to my liking.
Web Helpdesk Asset Management description of pc
We are new to the web helpdesk and are in the beginning stages of implementation. We noticed when we use WHD Discovery Engine to collect our assets we are not getting the description field of the PC. Is there a way to add this field so that when it does an asset discovery it will pull the description field of the machine?…
WHD Assets: Discovery and Collection Results
I am using WHD and attempting to add assets via the WHD Discovery Engine. So far on the network scan it has found (Discovery Results) 204 endpoints, however only collected (Collection Results) 27 endpoints. I cannot even see the 27 it supposedly found when searching in "Assets" and I'm more confused as to why it discovered…
How to not send out Attachments in notification email, for certain Request Types in WHD
I am trying to figure out how to disable the attachments being sent out in notifications for certain Request Types in WHD. Is this a Setup setting for Email or is this done through an Action Rule? Any help would be greatly apprciated. Thanks in advance.