Get the latest news about SolarWinds Web Help Desk (WHD)
We have a second VM server created with the new 12.7.2 RC 1 WHD installed. When we hit the licensing piece, is it safe for us to re-use our active license in the live environment for the test? Hypothetically it's licensed by Tech access and we have enough licenses free to use both instances. I don't want to recycle my main…
Hello, Estoy montando un entorno de pruebas para web help desk y aunque la integración con solarwinds(npm) está todo en verde no crea ningún ticket. He comprobado en las alertas de solarwinds y está marcada la integración con otros productos. ¿alguna sugerencia? Regards
Hello Experts, I'm new in WHD, I've installed and configured everything, but in a mistake the local admin account deactivated, how can I reset it? it's only account I have and when press forgotten password and submit the email account, the reset request not coming to my inbox.. Thanks
Hi Guys, Is anyone else having this issue? And do you know how we can fix this? When downloading the tickets to a tsv file, the arabic fonts will show as "Øاسب الØاقي" Importing them to excel > UTF-8 breaks the ticket format so that is also not an option. I also added the Arabic language pack to our O365…
@kellytice @typhoon87 @fluffy_midnight @percyplant My Tickets does not show all the tickets unless I click on search. Please help!!! I mean, when new tickets are created it should appear in the tech groups automatically when the refresh is set to 5 mins if I understand correctly.. But that is not happening. Every time a…
Hi Is there any way to effectively restart the change approval process for a ticket? I have a change request that was refused in error, and I would like to remove the approvals/refusals and start the process again. Do I need close this ticket and relog it, or is there a flag I can reset somewhere? many thanks Rick
Dear all.. I started finding solution for "Closing parent when all the child tickets are closed". Along the way I tried to find any variables which connects dots between child to parent but no go. So Below scenario was tried, where you place an order on each child tickets and assign billing and costing and rates and…
Is there a way to auto close a parent ticket when all of its child tickets are closed? It seems there should be a way to do it, but I could not find action rule criteria that would trigger this...
Is the above possible? Or will it be in a future release? I know that WHD tickets can be created from an email, the WHD console, or imported.
URGENT!!!! - What does task Run = mean in action rules...Please help @typhoon87 @mr_typhoon @kellytice
It looks like you're new here. Sign in or register to get started.