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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

Is there a way to have a file be sent to a client's email address once they send a ticket?
Hi there, I'm currently doing some research on a potential new feature for a request type in my company. We would like to be able to have a file be sent out to a client as soon as they submit a ticket for a certain request type. This file being sent out would reduce the amount of work that the client has to do, thus…
Is it possible to Merge two or more WHD databases into a single instance?
We curerntly have 3 entities that will be merging, each with their own instance of WHD. Is it possible to merge the data from these instances? Are there any tools available or would our best bet be to create a new instance and start from scratch whilst importing some of the data categories (such as Locations, Clients,…
WHD not working.
When I am trying to access WHD I am getting the following error : An error occurred while handling request /helpdesk/WebObjects/Helpdesk.woa/ra/configuration/initialGSWValues: Please contact administrator. Please anyone help me in troubleshooting this issue.
Request Detail blank when Orion alert creates a ticket
Hello! I've been running into a problem lately with some of the alerts I am creating. For the most part the tickets are created just fine, and have all the information, but I have a few alerts that create a ticket without a request detail. This causes some glitchiness that we have to work around; we can't save the ticket…
Changing Request Detail wording to say Functional Details on Ticket Submission page
Is there a way to change the header Request Detail to say Functional Details instead?
Add multiple techs to 1 ticket
Is there a way to add more than 1 tech to a single ticket? I'm not seeing it anywhere.
Adding more than one TECH to a ticket
How do we add more than one TECH to an assigned ticket? Regards, Ed Hunt
Automatically Import Data File
We have new hire data in another SQL table that I would like to use to create Tickets automatically say once a day for techs to create their user access. I know I can send this info through an email to automatically create a ticket but all the data is put in the Subject/Body of the ticket, not individual fields. There are…
generating asset numbers
I am a newbie trying to set up WHD. I want to get the process for auto generating asset numbers for my installed base of laptops. Is there a kb article or docs that someone can refer me to? Thanks.
Adding text line to the Request screen
Any way to do this other then using the FAQ box? Management wants to add some instructions below the Request Detail box.