Get the latest news about SolarWinds Web Help Desk (WHD)
So I just installed an new SSL Certificate to replace the old one and when I restarted the help desk it is not letting me see the main web page. Not sure what is going on? any suggestions? While I thought it was the password for the certificate not being the default, when I changed it in the whd.conf and restarted I still…
We recently had a staff member leave and need to reassign the 20-30 tickets in the end users queue to another tech. Is there a way to perform this in one movement?
After upgrading to 12.7.7 the desktop Widgets are not functioning as expected. I believe it is not respecting the location in the saved search criteria. For example, if my saved search criteria is the location and open ticket it will pull all open tickets in the system. When I look at the Raw JSON data for the query…
Hello! I'm looking for table definitions for WHD so I can write custom reports as the built in reporting is a bit lacking compared to say, Orion. Does anyone have a link to it? I have yet to find it and the support guy I got could not understand that I want table definitions and not for him to help me install me sql…
Hi All, I am getting this error after updating the password for WHD any idea what happened? Backup command returned exit code 1:<br/> <br/> <font color='red'>pg_dump: [archiver (db)] connection to database "NNSWassets" failed: FATAL: database "NNSWassets" does not exist <br/> </font> Many thanks
users are getting this error on my particlar ticket type: There was a problem saving the ticket: javax.persistence.EntityNotFoundException: Unable to find com.solarwinds.whd.persistence.entity. ChecklistTemplate with id 1 and I removed all the ticket checklists and its still there. how can i get rid of it annoyed
Hey there. So using a Web Help Desk email address to create tickets from incoming messages is a very useful function, there's just one issue with it I'm trying to straighten out. Sometimes people will create an email that includes Help Desk as well as other individuals. Those individuals will respond and Help Desk will…
I'm editing the CSS for the Web Help Desk to my liking and I'm having a few issues here and there editing things that appear to be 'in-line'. Specifically, the Window that opens when you click the "Attach" button on the client portal. I'm seeing that it calls: <a target="attachmentWindow"…
Friday, we updated our WHD installation to 12.7.7. Since then, WHD has been extremely slow. After logging in, the ticket list took nearly a minute to load. Clicking a ticket to edit took a full 2 minutes. Saving a ticket loads down to the Details section almost immediately, but the rest of the screen doesn't load for a…
I need to be able to limit the number of simultaneous sessions to the web server (tomcat) on WHD. I've tried a couple of different context.xml files, but nothing is really working.
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