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Just posting this here in case someone runs into the same problem I did upgrading our Web Help Desk installation from 12.7.8 to 12.7.12. We run Web Help Desk on a Red Hat Linux server and it is configured to use a MySQL database running on a different Linux server. The MySQL database service has the default configuration…
I have just been asked by our VP if there is a way to view ALL tickets contained with in the Web Help Desk system. The only solution I can seem to find is to go to search, leave all fields as they are, and then selecting search again. Is there another way or is this it?
This has been a constant issue but I wondered if anyone had found a workaround yet. We allow our clients to reply to tickets via email, and the email reply can also re-open the ticket. We get a LOT of people who reply to a ticket with a "Thanks!" and smiley face emoji. That causes the ticket to re-open, but no note is…
We have an API that runs through a table of tickets and changes the Status Type ID. I would like to add a note at the same time but am having trouble making the syntax work. The table is identified from a SQL query and the syntax to change the status is: {"statustype":{"type":"StatusType","id":3}} I am assuming I can add…
Hi Guys, We are using the WHD version 12.7.xx. We need to change the language to Spanish. However, the article is published for the version WHD 12.4;WHD 12.5;WHD 12.6. Can you please assist how we can change this and if this article is still valid?…
I opened a ticket with SW on this as well, but in 12.7.10 now we are seeing invalid images for YouTube links in our tickets. This is what we see now when a client enters a ticket that include a YouTube link: And this is what we would like to see: I could only get to that desired view by clicking on the 'padlock' icon as a…
Hi my fellow THWACK members, Hope you are all fine, I'm currently trying to upgrade my WHD from 12.7.4 to 12.7.7; I download the installer from the customer portal. Unfortunately when I run the installer as admin, I'm getting the error message "The installer cannot be run on this system". Can anyone encounter this before…
I am trying to connect to the service desk DB remotely using Power BI . Is there any security that blocks this connection ?
It appears since at least version 12.7.9, that apostrophes are causing display errors for client's names and locations. Has anyone else notices this? Our WHD is on the latest version 12.7.11. We pull all out user data from Active Directory, it is correct there. Anytime we try to manually change the error in WHD, as soon as…
Once a Web Help Desk license is expired, what access services becomes limited? Will you still have the ability to utilize the current version you have installed and navigate and generate tickets or do you need to renew in order to keep using the current version.
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