Currently you have to wait to RTO to perform through browser or create a new service request on the mobile app.
We have a particular incident type that comes in via email, we would like to be able to create an automation that will allow us to assign a runbook to incident prior to routing for service.
It would be very helpful and beneficial to have number formats for custom fields ~ for example: * % percent * $ dollar amounts * general number formats 1,000,231.00
There are fields on this form that we would not be using, and are a waste of space, and time to scroll through them when inputting a new "Other Asset". It would be very beneficial to be able to edit the fields on this form so we could delete some of them that we are not using. Also the groups on the right hand side, it…
Having a calendar feature built into Solarwinds Service Desk seems to me to be a key missing feature. I've used several Help/Service desk applications & this is the first one I've encountered where I am unable to place due dates on tickets or reminders on tickets. We have a fair # of tickets that require follow-ups (e.g.,…
Just as there is the comment icon for the Agent Console, display an icon showing comments were made on tickets when viewed under My Tickets on the Portal.
In its current state, if you create a bunch of queues, and you have technicians in multiple queues, tickets will show for all team members added to that queue. Ideally, the view would only show tickets under that particular queue. That way, you can be a member of multiple queues, but only see the tickets associated with…
Our customer wishes to have a visibility for a regular requester and service task user to also see who created the incident on their behalf within the portal view as an extra field or column. Currently, Requesters and Service Task Users do not have a way of seeing who raised the incidents on their behalf aside from the…
Hello, it would be a great feature if global variables are available in mail notifications. e.g. comments or solution texts are directly shown in the notification mails of incidents so you don´t have to click on the link of the incident
A common request from auditors is to report on all changes and incidents related to an asset during a period of time. When reviewing an asset, this information is visible on the related tab but there is no way to export that information. It would also be helpful if change reports could be made with a filter to scope the…
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