For network devices you can only print one label and there is no possibility to add further information. We need the same options in QR-label printing for network devices like they are available for other assets, computers etc.:
Today a User has to type out "live agent" or "Agent" in the virtual agent chat window to connect with a Live technician. Feature request to add a button or prompt for "Chat with Agent"
Hello community, I'm using the subcategory attribute to define the IT service involved in a ticket (e.g., Printing, Citrix, client software...). This field is not mandatory at present, but as you may imagine, it's really important for analyzing data to see how many incidents per service I had in a given period of time. If…
Hello, I would like to see an integration between Oomnitza and SolarWinds Service Desk that allows users to view and link assets associated with tickets in both systems. Key features of the Oomnitza integration for desk agents would include: * Immediate visibility of assets linked to the ticket reporter. * Link assets…
Add additional data to create new dashboards in PowerBI: * track time * User * Date/time * Incident associated. additionally, it would be great to have a detailed data schema the connector shows in Power BI in Service Desk documentation as a reference and facility to manipulate data in custom ways. Thanks Celio
Would be cool to see an "accepted file types" box in the custom Attachment Field. A text field when creating a custom attachment field that says "accepted file types" then we can input comma separated file types that are accepted? e.g: jpg,jpeg,png Thanks for reading!
The CMDB view in ServiceDesk needs a better view. We would like to be able to navigate all our CI through a menu, rather than setting up what is going to turn into 50+ different views and saving them individually. Creating all these views is going to end up being more cumbersome than useful. Ironically, the view that we…
As strange as it sounds, our service desk users are finally coming around to submitting service request tickets in advance of when they are due. With that change in behavior, we are now needing to place tickets on hold until the request date arrives or a few days before the requested date. I am thinking if there was a…
It would be very useful to have a global setting to set a custom order/sorting of Service Catalog tickets view for Requesters in the Service Catalog section of the Portal so that we can highlight and control what Service Catalog tickets we want Requesters to see first or even set similar Service Catalog tickets next to…
Please review the documentation and requirements for uploading wildcard certificates to SolarWinds Service Desk: https://support.solarwinds.com/SuccessCenter/s/article/ITSM-Uploading-a-Wildcard-SSL-Certificate-to-SolarWinds-Service-Desk?language=en_US We could not implement a wildcard certificate due to the restrictions in…
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