In its current state, if you create a bunch of queues, and you have technicians in multiple queues, tickets will show for all team members added to that queue.
Ideally, the view would only show tickets under that particular queue. That way, you can be a member of multiple queues, but only see the tickets associated with that queue.
It's hard to explain, but I'll try and give an example:
Queues: Helpdesk Support, Desktop Support, Telecom Support, User Administration
If some people are a member of all these queues, all of their tickets will show in all the queues. What would be ideal is if I go into the Telecom Support queue, I only see the tickets that are assigned to the person under that queue, not ALL of their tickets that might also be assigned to them under the other queues.
Hope that makes sense.
