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SolarWinds Service Desk (SWSD) Feature Requests

Recent Discussions

Enhance Backup and Recovery Capabilities
Enhance Backup & Recovery Capabilities * Full Back up of everything* NOTE: Current backup only includes 18 CSV files of specific data, not Meta-Data. Missing from Backups:* Incidents - Custom Fields, Custom Forms, Dynamic Forms, Automation Rules * Service Catalog - Items, Logic, and Process * etc. * Full System Restore*…
Purchase Order Widget
Would be extremely helpful to be able to have a widget to show POs and to be able to separate them by site.
report that pulls up all the incidents that have manual time tracking
I would like to see all incidents a tech worked on for that day. Also, time logged for the incident.
Ability to Set Personal Availability Hours
Although I love the simple ability to toggle my availability with a flip of a switch in SWSD from my profile dropdown, it would definitely be nice for Techs/Service Agent Users to be able to set up their own hours of availability from their personal settings. For example, if I work 8AM-5PM, the Availability switch should…
Reusable Process Stems
After building out several processes in the Service Desk I have come to a problem I believe many others have encountered as well. Many of the processes I am creating are processes that are repeated in different workflows in my service catalog. For example: When setting up a new employee I need to have a process for…
Improved Sorting Options within Assets/Mobile Devices Index View
I would like to see additional index view sorting options for the Assets/Mobile Devices view. For example, sorting on the mobile device phone number should be at the top of the list, but also sorting by OS Version should be available, too. Basically, if the field can be added to the index view, it should be available as a…
Add Automation Rule Action "Comment Record" or "Comment" under Update Record
Right now we can trigger a state change in a ticket when a comment is added using existing automation. We would use Trigger: Comment Added and Action: Update Record. However, what we don't have is a method of automatically generating a comment in a ticket using a trigger, because there is no action for "Comment Record" or…
requester should be able to log and/or assign tickets to themselves or reassign the ticket to another user/team.
We need to assign calls to individuals and those individuals are requesters not service desk or Administrators. Basically the requester should be able to log and/or assign tickets to themselves or reassign the ticket to another user/team.
Allow remote removal of the SolarWinds client from an asset that can no longer be accessed.
Allow the remote removal or turn off, the client that is installed on an asset that is no longer accessible from within the SolarWinds Portal.
when adding assets to the asset register scanning a barcode on the device populates the details in the new device form
Customer Request for the following Feature: -When adding assets to the asset register, to be able to scan a barcode on the device and it should populate the details in the new device form.