Would be cool to see an "accepted file types" box in the custom Attachment Field. A text field when creating a custom attachment field that says "accepted file types" then we can input comma separated file types that are accepted? e.g: jpg,jpeg,png Thanks for reading!
The CMDB view in ServiceDesk needs a better view. We would like to be able to navigate all our CI through a menu, rather than setting up what is going to turn into 50+ different views and saving them individually. Creating all these views is going to end up being more cumbersome than useful. Ironically, the view that we…
As strange as it sounds, our service desk users are finally coming around to submitting service request tickets in advance of when they are due. With that change in behavior, we are now needing to place tickets on hold until the request date arrives or a few days before the requested date. I am thinking if there was a…
It would be very useful to have a global setting to set a custom order/sorting of Service Catalog tickets view for Requesters in the Service Catalog section of the Portal so that we can highlight and control what Service Catalog tickets we want Requesters to see first or even set similar Service Catalog tickets next to…
Please review the documentation and requirements for uploading wildcard certificates to SolarWinds Service Desk: https://support.solarwinds.com/SuccessCenter/s/article/ITSM-Uploading-a-Wildcard-SSL-Certificate-to-SolarWinds-Service-Desk?language=en_US We could not implement a wildcard certificate due to the restrictions in…
I would like to have the ability for when a ticket from an email comes in to take in details from that email to automatically populate fields to create a service catalog ticket instead.
Hello community, I think it would be a must have for an ITSM platform a rule that if the ticket has the state Awaiting Requester longer than XX business days, and no feedback was provided, a reminder needs to be sent. Today something like this is not possible (already checked with the technical support) and if, for…
The default currency on purchase orders is USD. Not all organizations that utilise Service Desk for purchase orders operate in USD. Often those who do the purchase orders overlook the currency and forget to change it from USD to CAD (the currency relevant to my organizations and country) and the purchase order does not end…
When using Process Integrations/using Solarwinds API to generate child tickets from parent tickets, there's currently no way to grab the attachment or assignee from the parent ticket and transfer that value to the child ticket(s). I was able to perform a workaround for attachments by using an "Attachments" type custom…
It is crucial for accurate SLA tracking to have Egypt included in the system's holiday list like other regions.
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