integrate with PagerDuty

graywolfman

I'd love to be able to use Service Desk's workflow and ticketing capabilities with PagerDuty’s robust on-call scheduling, notifications and escalations. Post updates and set the Categories/Subcategories on a PagerDuty incident. Perform Assignment Group and priority mapping to PagerDuty escalation policies. Send Service Desk change requests to PagerDuty as change events.

TheZeak

We use pager duty and trigger this though service desk automation but a better integration would be better for sure!