Hello community,
I am considering the possibility of creating tasks within an incident to involve all the necessary individuals in resolving it.
With the current behavior, when I (as the ticket assignee) create a task for another service agent, I receive the notification instead of the task's assignee, which I believe is completely unhelpful.
Why does the task assignee have to check the portal every time to know that a new task has been assigned to them?
Wouldn't it be easier to create a custom notification for task assignment to the task's owner?
Thank you
