Please Add Dynamic Date Ranges. We do not typically report last 7 days or last 30 days. We report off of things like: Previous Week Previous Month Previous Quarter Previous Year Week To Date Month To Date Quarter to Date Year to Date Lacking these options make reporting a manual process rather than automated. This has been…
It’d be really helpful if there was an option for group response templates — something that could be shared with just a few users instead of everyone. Right now, we can only use global templates (for everyone) or personal ones, which means a small team of us has to either each make our own copies or clutter the global list…
I would like the feature of creating tickets based on voicemails.. Thank you
I’d like to request a feature for SolarWinds AI: the ability to automatically rewrite user responses into grammatically correct and professionally structured sentences—similar to how Grammarly functions.
We are going to rely pretty much exclusively on the "Other Assets" for all of our Asset management as the pre-set asset types won't work for our needs. Because of this it would be great if Form Logic was working on the "Other Assets" forms. The UI is in place to add form logic during form design, but Form Logic doesn't…
Feature idea: Please add more visibility to reporting Users and Groups. I'd like to see when I look at the list of Users which groups they are assigned to, if any. Add a Groups column in the Edit View.
I see we have Custom States for Incidents and Changes, but not for Problems. I'd like to add something to allow my team to track problems resolution and RCA submission, however the current states are lacking.
Posted in error.
The ability to change the default "requester" role to another role, example "service task user" to default when creating a new account in solarwinds service desk.
Allow tasks field in tickets to be a notification/reminder that can send notifications after a certain amount of time has passed. Also allow this to be integrated into processes of request tickets as well, since sometimes (in termination request) a follow up is needed after a week, and having a notification/reminder…
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