Today, devices discovered as network devices are categorized under a general Network Device type. While this works for generic infrastructure, it does not distinguish firewalls from other network devices such as routers, switches, or wireless controllers.
When I utilize custom field, forms and Dynamic form rules to add a custom field into an incident, it goes to the bottom of the incident form below Sites and Department. If my field contained additional descriptions that would be like a third sub-category, I would have liked to move it upwards below the category and…
In the same manner as Google Forms does, the SolarWinds Service Desk should allow a partially filled out (but not fully created) incident to generate a URL which can be used by others to go to a new Create Incident page where the same fields contain those same values pre-filled. This would allow better leveraging of the…
It would great if the Agent view of Service Catalog items that allows requesting or editing redirected to Submitting a new request when accessed by Requesters or Task users. Agents often send the wrong link to end users, which causes the end user to get a 404 or 403, instead of accessing the form. For…
It would be great if the Process Integration option in Service Catalogs & Runbooks was available in Automations. This would add so much power to Automations.
Currently, incidents can only be deleted from the ticket queue/list view. There is no option to delete an incident while viewing the incident record itself. This creates unnecessary friction in normal administrative workflows. In many cases, an incident is opened, reviewed, and determined to be: Created in error A…
There is currently a hard limitation that prevents automation rules from using custom date fields as conditions. It would be great if SWSD could support using a custom date field as part of its conditions.
We were trying to create a Power BI report that allows us to view user time tracks. The purpose was for us to be able to view how much time was submitted on individual incidents. Right now, we can only see the total amount of time users submit but does not let us drill down to which incidents they submitted time for. There…
In many organizations, Service Catalog workflows require approval from specific roles (e.g., department heads, managers, budget owners, etc.). Currently, if the designated approver is unavailable (e.g., on leave, travel, or extended absence), the approval process can be delayed, impacting operational efficiency and SLA…
Currently, the Service Catalog form builder has limitations regarding layout customization and structural elements. There is restricted or no ability to: Add multiple dividers for better visual separation Create structured sections or grouped field containers Apply conditional hiding/showing of sections Control spacing and…
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