Currently, the Service Catalog form builder has limitations regarding layout customization and structural elements. There is restricted or no ability to:
- Add multiple dividers for better visual separation
- Create structured sections or grouped field containers
- Apply conditional hiding/showing of sections
- Control spacing and layout organization
- Adjust or expand text area field size
These limitations make it difficult to design clean, user-friendly, and well-organized request forms — especially for complex service requests that require many fields.
Business Impact
Without proper layout controls:
- Forms become visually cluttered
- End users experience confusion when submitting requests
- Large forms are difficult to navigate
- Text area fields are constrained, limiting usability for detailed input
- It is not possible to logically group related fields
For enterprise use cases, form design flexibility is critical for usability and adoption.
Requested Enhancement
Enhance the Service Catalog form builder to support:
- Unlimited dividers
- Custom sections or collapsible sections
- Grouped field containers
- Conditional show/hide for sections
- Adjustable text area field size (height and width control)
- Basic layout formatting (column control, spacing options)
These improvements would significantly enhance usability, readability, and overall user experience when submitting service requests.
