In the same manner as Google Forms does, the SolarWinds Service Desk should allow a partially filled out (but not fully created) incident to generate a URL which can be used by others to go to a new Create Incident page where the same fields contain those same values pre-filled. This would allow better leveraging of the SWSD Knowledge Base, where a Solutions article about a particular issue could include a link to creating a new Incident that is already teed up with a Category/Subcategory, Priority, possible answers to relevant Custom Fields, etc.
If requester permissions somehow prevent a value to be used, via Field Dependencies or the like, then SWSD should simply leave those values out of the pre-filled form. I understand that a change to Custom Fields or Custom Forms could break the URLs - ideally, there would be some checks to mitigate this, such as by storing generated URLs and indicating to SWSD administrators that specific existing URLs are liable to break when particular changes are to be saved in relevant settings.
An enhancement like this would help mitigate our ongoing problem of requesters using Categories/Subcategories that are more suitable for Service Catalog items rather than for Incidents (although we still want the option to segregate Category/Subcategory options between those two types of ticket). This will also save time for our customers who aren't given ready information on the New Incident page to help them select the best Category/Subcategory, or a variety of other non-custom variables.
