I would like the ability to organize the process fields on service catalogs. I know we can move the process fields up, down, left and right; however, when viewed by the user this can be messy. I would like the ability to insert a horizontal break or group certain process fields together in a container, panel or frame (Pick…
1. There should be an option to modify or add customized asset status. 2. There should be an option to generate report showing the no. of time assets has been repaired and no. of associated tickets. Currently the platform support option for individuals' assets. In case of reviewing the status of 10,000 assets it is not…
Customer Requirement: "Customer wanted help on modifying the text displayed on the customer satisfaction survey page. They want to know if this can be changed as per our requirement. Instead of Satisfaction Survey they want this to change to feedback survey." To achieve above requirement, there should be a customization…
We have a long list of 'Sites' in our Org that updates often. Separately, we employ several custom fields to list these Sites for use in dropdowns. It would be helpful if we could link a custom field to the Sites list, or any two fields for that matter, and have it automatically pull the up-to-date list from the other…
When generating a resolution email. Have it only provide the resolution note and not the state change
After our ESM migration and creation of multiple Service Providers, our list of external domain users is growing rapidly. This is the result of how our other SP's communicate with external vendors. By contrast, our IT department rarely communicates with external contacts from SolarWinds, so the hundreds (soon to be…
Our tenant has the Global Service Desk Setting "Reopen Resolved/Closed Incidents" toggle, set to Off, to preventer Requester or anyone CC'd from re-opening the Incident by Commenting. Is it possible to display an alert or send an email auto-reply to anyone who comments on a Closed Incident reminding them "This Incident is…
I would like to request the following feature: For solutions specifically, It would be nice to be able to simply click a "I reviewed this solution to be accurate" and it would put a timestamp on it for last reviewed. Solutions are apt to get out of date and it would be nice to know when it was last looked at and approved.…
We have custom states for Incident & Change modules, but currently are missing the same for problem and release. I have up voted another feature request for problem states, but I see no mention of release. Please can we add the functionality of custom states to the release management module?
New "rich text" field type to be used for Service Catalog items. This field would allow a user to add a link or an image to a request without having to add it to the Comments section after submission.
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