Allow removing the call to action button on custom email templates and allow using email variables on the email body text.
Hopefully didn't miss a duplicate of this request. I would like to see a Dropdown list pre-populated of all users within our SWSD system that allow for Multi-pick instead of just an individual user. An example case would be a form to modify/create an email distribution list. My ideal workflow is defined below of how I'd…
Currently we are utilizing the integration with OneLogin to provision accounts within SWSD and have rules setup within OneLogin to set the Department field within SWSD based on the Department field within Active Directory. Based on our environment, we have several Groups within SWSD that have to be manually updated with…
Right now, it just gives a count down but we are looking for the tasks to show the specific date. We want to be able to pull or organize tasks by due date. I am able to add a due date to the incident but not the individual tasks.
Hello community, I am considering the possibility of creating tasks within an incident to involve all the necessary individuals in resolving it. With the current behavior, when I (as the ticket assignee) create a task for another service agent, I receive the notification instead of the task's assignee, which I believe is…
When an agent hits the + button to create a new ticket, it always creates an incident. It would be nice if the agent had an option between Incident and Service Request when pressing this button. Tickets come in from phone or walk-ins, which agents have to enter. These tickets are not always incidents, and creating a new…
I'd love to be able to use Service Desk's workflow and ticketing capabilities with PagerDuty’s robust on-call scheduling, notifications and escalations. Post updates and set the Categories/Subcategories on a PagerDuty incident. Perform Assignment Group and priority mapping to PagerDuty escalation policies. Send Service…
Today, there is no way to add an approval task to an open Incident or Service Request. This prevent the entry of t a generic ticket via email and the Service Desk Agent adding the appropriate task to something that requires approval. For instance a ticket submitted via email for new software. It creates a general ticket in…
This is a request to bring Copy Paste functionality to the Roles & Permissions
It looks like you're new here. Sign in or register to get started.