Hi, Could we please look to improve the reporting capability of SWSD by being able to customise the layout, branding and elements of PDF reports as well as being able to schedule them to send via email. Thanks
I have an idea that could improve the usability of the Organization & Sites section. Given that we have 5,889 items, manually searching through each one can be quite cumbersome. Implementing a search feature would significantly enhance our ability to navigate directly to specific items, making the process much more…
to consider feature requests, including audit data availability in Power BI, and provide estimated timelines for implementation.
When a Service Agent creates a New Incident there are several System Fields that cannot be hidden or re-arranged by an Administrator. Three fields in particular are * Site * Department We auto populate these values from Entra Provisioning, A Service Agent should never need to change these fields; however, as an…
Enhance Backup & Recovery Capabilities * Full Back up of everything* NOTE: Current backup only includes 18 CSV files of specific data, not Meta-Data. Missing from Backups:* Incidents - Custom Fields, Custom Forms, Dynamic Forms, Automation Rules * Service Catalog - Items, Logic, and Process * etc. * Full System Restore*…
Would be extremely helpful to be able to have a widget to show POs and to be able to separate them by site.
I would like to see all incidents a tech worked on for that day. Also, time logged for the incident.
Although I love the simple ability to toggle my availability with a flip of a switch in SWSD from my profile dropdown, it would definitely be nice for Techs/Service Agent Users to be able to set up their own hours of availability from their personal settings. For example, if I work 8AM-5PM, the Availability switch should…
After building out several processes in the Service Desk I have come to a problem I believe many others have encountered as well. Many of the processes I am creating are processes that are repeated in different workflows in my service catalog. For example: When setting up a new employee I need to have a process for…
I would like to see additional index view sorting options for the Assets/Mobile Devices view. For example, sorting on the mobile device phone number should be at the top of the list, but also sorting by OS Version should be available, too. Basically, if the field can be added to the index view, it should be available as a…
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