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Auto responses for new tickets entered

I am delighted to see the introduction of the auto-response feature, which promises to be highly beneficial. A significant time-saving measure for us would be to configure an auto-response for new tickets submitted to various departments. Currently, we spend considerable time inquiring about users’ availability for calls or remote sessions. By setting up an auto-response, we could efficiently ask users for their availability for a call or remote session. Additionally, the auto-response could thank them for submitting a ticket and inform them that we will address their issue as soon as possible. Below is a sample:

Thank you for submitting your ticket. We sincerely appreciate your cooperation. Our IT Tech Support Team will be in touch with you shortly. In the meantime, please inform us of a convenient time for us to remotely access your system, either today or later this week.

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Comments

swgi_sartori

Hello, can't you do it with an automatic rule?
Of course yuo won't have the comment (because it's not tecnically possible) but you can send the message to your customers.

Hrathbun

No this can not be done. I talked to support hoping it could.