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SolarWinds Service Desk (SWSD) Feature Requests

Recent Discussions

In a Service Catalog (Request) allow for logic to cross reference the requestor field with a field that was manually created for the Service Request
We have Service Requests for Status changes (for HR) and permissions. We would like to be able to set up logic that would deny/close these requests that a team member submits for themselves. For HR, the manager needs to enter a Status Change request for a new position, raise, etc. If the Team members entered this…
Allow Extra Info for QR Code in Asset details
Currently if we want to print out "Property of blah blah" on the QR code sticker we have to go into the asset list and select an item we want to print a QR code for and check the serial number box and hand type out Property of blah blah. It would be nice if while we were like in the details of an asset where it shows QR…
Need Multiple Title Search Filters Instead of Just One
Currently, when you are filtering Incidents, you can only perform one "Title" search, where your Title word matches or does not match a word. We would like to be able to perform multiple "Title" search filters for multiple words.
Custom states for Solutions
It would be great if we had the option to create custom States similar to the ability to do that for incidents. This would help in a few different ways: * For example, we would split it up between L1 techs, L2 techs, L3 techs, Approved, Awaiting Approval and Draft. * This way you can tell the difference between someone…
Hide "On Hold" incidents
It would be really useful to have option to hide all incidents which has "On Hold" status until it reaches set date.
See who's viewing which Incident in realtime from overview.
When an incident is being viewed by anyone, their icon appears in the top right bar beside the Actions dropdown. This is very useful to determine if anyone else is reviewing the Incident and might be assigning it to themselves. This prevents two agents working on the same ticket.. It would be helpful to see "who's looking…
Auto Link Service catalog ticket as Parent ticket and Change Catalog as Child ticket NOT USING API
- CREATE A CHANGE CATALOG CHILD TICKET IN THE MIDDLE OF THE PROCESS OF SERVICE CATALOG PARENT TICKET - LINK THE CHILD TICKET TO PARENT TICKET (ATTACH) - IF THE CHILD TICKET IS RESOLVED, THE PARENT TICKET WILL AUTOMATICALY RESOLVED MUST BE DONE WITH OUT USING AN API. NOTE THAT API MUST BE USED WHEN DEALING WITH 3RD PARTY…
Automatic Restart Process
Add a restart process to auto restart the process. this is applicable when the request commented ticket not resolved.
Custom Report for Service Desk based on WHD
Create a custom report that will show ticket solved on time.
Thank you SolarWinds Samanage for finally adding the Receive Qty field, but if a PO is closed that should automatically go back to 0 and be an editable field!
If a cloned PO gets State Draft, then Received Quantity on ALL line items should automatically go to 0, and the field should be editable for each line. One step forward, half a step back.