I have the list of email addresses and I just want to copy and paste them in to the cc: field. At the moment, I would have to type the names or email addresses in individually. We were able to do this in WHD.
For some Categories/Subcategories we want users to be able to submit Service Catalog Requests, but not Incidents. This would ensure that the approval processes attached to the Service Catalog Requests are always taking place. This is not currently possible because requests created via the Service Catalog are considered…
Currently no way to add Categories here. I know we can use a custom field as a workaround but it would be easier for agents to add in the system field instead
Currently the options for approvers in service catalog workflow built are limited to 'one approver required' or '50% or more approvers required'. I think it would be beneficial if we could specify the minimum number of approvers required for a workflow (or a exact number) instead of having limited options to meet the…
Would like to see the connector be able to pull IP address's from Google admin console. Currently it is able to pull all other information. I would like to be able to assign locations based on IP address's for the Google devices, but without the IP's, that makes it difficult to do so.
Alike AI Assistance/ virtual Agent for service agents ticketing summary, and suggested troubleshooting solutions, knowledge base and user self resolve suggestions - having a setup AI Assistant for Admin used for all instances within Setup Home would be great to have. Perhaps Co-Pilot integrated or ChatGP / something alike-…
Makes sense to add Teams Chat either as integration setting option and/or as an option for notification settings as opposed to email as the only option- So when approvals or tasks are assigned, a notification can be sent to the assigned user's teams chat via their teams associated email, as a more reliable means for…
Hello community, I believe custom fields are one of the main and important features of SWSD. If a custom field is needed to better define the service desk process for Incidents and Service Requests, why not have the possibility to make them mandatory, with a dedicated parameter during the creation, to 'suggest' to all…
Hello community, since the release of the official connector of SWSD for PowerBI, I have gained experience and noticed that the Group Assignment is not available as a column. I have found this feature to be helpful for my IT environment. It would be beneficial to have it available for statistics as well like all the other…
Queues, using Round Robin Assignment is great, but only when the agents remember to turn ON their availability. This should not be a manual process.
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