It would be nice to have a Solution catalog like we have Service Catalog or Policy Catalog. Nice to be able to have users create/submit a Solution (or similar) and have it route to approvers, then after approval(s) have the request post as a solution just like the service catalog does incidents. Then have the solution be have a review or expiration date field that would reengage the process on a certain date. For example, We have Policies that we use that would be created in a solution format, but these policies have a review by date that they have to be reviewed annually or semi annual. When created and reviewed these must go through an approval process. When renewing them, it would retain the renew date or revision dates of completion for tracking.
It could be setup a a Policy feature instead of solution. Sort of a hybrid between an Incident and Solution. Another thought would be to have it create a incident first, where we would have task that would route it for approvals, then at the end of the resolution, convert the incident over to a solution.. just a thought..
Right now I can use the Solution to create the incident and add process and logic to route it to approvers, but then at the end would have to manually copy to a Solution so it shows in the knowledge base. The solution doesn't allow scheduling for review.
